Question 1

1. What areas do you service?

Accepted Answer

We provide plumbing services across Melbourne and surrounding suburbs. Get in touch to confirm if we cover your area.

Question 2

2. Do you offer emergency plumbing?

Accepted Answer

Yes — we’re available for urgent callouts to handle burst pipes, blocked drains, leaks, and other plumbing emergencies.

Question 3

3. What types of plumbing work do you handle?

Accepted Answer

From general maintenance and repairs to installations, gas fitting, hot water systems, backflow prevention, and renovations — we’ve got you covered.

Question 4

4. How soon can you attend my job?

Accepted Answer

Response times vary depending on the urgency. Emergency jobs are prioritised immediately, while general service bookings are usually available within a few days.

Question 5

5. How do I know if I have a water leak?

Accepted Answer

Look for unexpected water bills, damp spots, mould, or low water pressure. Our team uses professional leak-detection tools to locate hidden leaks quickly.

Question 6

6. Do you install hot water systems?

Accepted Answer

Absolutely — we supply, install, and service electric, gas, and instantaneous hot water units from leading brands.

Question 7

7. What is backflow prevention and do I need it?

Accepted Answer

Backflow prevention stops contaminated water from flowing back into your clean water supply. It’s a legal requirement for many commercial properties and some homes.

Question 8

8. Do you handle gas plumbing?

Accepted Answer

Yes, we’re licensed gas fitters. We install, repair, and test gas lines, appliances, and heating systems safely and to Australian standards.

Question 9

9. Can you help with bathroom or kitchen renovations?

Accepted Answer

Definitely —This is our specialty. We work with homeowners and builders to bring and old, outdated space to life by installing modern fixtures and tapware, whilst ensuring the whole renovation process runs smoothly.

Question 10

10. How much does plumbing work cost?

Accepted Answer

Costs vary depending on the job. We offer upfront quotes with no hidden fees and can provide fixed pricing for most services.

Question 11

11. Are you licensed and insured?

Accepted Answer

Yes — all our plumbers are fully licensed, insured, and compliant with current Australian plumbing standards.

Question 12

12. Do you guarantee your work?

Accepted Answer

We sure do. all workmanship comes with a BPC compliance certificate which guarantees our work for your peace of mind.

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FAQs

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